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Frequently Asked Questions

If your question isn't included in the ones answered below, please email me with your query.

How to Order & when will I receive my Prints?

3-4 weeks after photo day at your centre, we will email you to let you know the photos are ready for viewing. You will receive an individual passcode to open your gallery. You can choose a package and make online payments for your order. If you have a discount code, you can use it here and it will be deducted from your total at checkout.

Digital images can then be instantly downloaded (after payment)

Prints and products will be ready for pickup from your centre within 4-6 weeks after the order deadline. If you want to receive Free Shipping, please order within the deadline specified. If you would like to receive your products sooner, you can pay for shipping and have it delivered to your home.

Please factor-in delivery time frames if you're ordering for special occasions & gifts to avoid being disappointed

What are the Quality of Prints, frames & canvas?

We are committed to offering the highest quality prints and products from Queensberry, locally-made in New Zealand. All photos are printed on professional grade archival photographic paper and archival materials. Canvas and Framed Prints are handmade to perfection using museum-grade materials and processes so that they may last a lifetime.

Will the logo (watermark) be removed from the image?

Ofcourse! Once you have made payment for your digital and/or print order, the watermark will be removed from those images. Our logo and watermarks are only used to protect our work from illegally being downloaded.

I forgot to register my child and can't find the link! What to do?

The best thing to do is to notify us straightaway via email:

Specify your child's centre, name, classroom & I will do my best to respond as soon as possible.

If I'm busy photographing another centre, I may not be able to take calls. So emails are always the quickest way to get in touch.

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